What time is the check-in?
Check-in is done after 4.00 pm. If you arrive earlier, you can leave your luggage in the reception area with a member of staff.
I am arriving before check-in time, what should I do? Early check-in service is subject to availability and an additional fee equal to 50% of your suite rate. Another option would be to leave your bags with us at the front desk until check-in time.
Dogs and cats are welcome as long as they weigh less than 10 kg – 22 lbs. We allow a maximum of two dogs per suite. Subject to a cleaning surcharge.
Changes in bookings are subject to availability. If your flight date was changed or if you picked the wrong suite, please contact us 24 hours before your expected date of arrival and we will see what we can do. Unfortunately, we cannot change your suite once other guests have already occupied the other suites.
I have been trying to book a suite at the hotel, but with no success. Can you accommodate me?
We always encourage guests to book ahead of time because our seven suites get booked quickly. If you wish to experience ROSA ET AL Townhouse, you can still book one of our pied-à-terre downtown apartments (Batalha Modern Loft or Laranjeira Duplex) where you can enjoy many luxuries like the in-room spa. You can still come over to the townhouse to try our famous brunch, drink wine in the garden, shop at our concept store, check out the exhibitions or read a book from our library under the skylight. Our staff will take good care of you.
I booked an off-the-premisses apartment, how's the check-in?
A week before your arrival, we will send you all information related to your check-in, stay and check-out. At our pied-à-terre Laranheira Duplex, we have self-check-in using a keypad. At our Batalha Contemporary Loft, the keys will be left for you inside (if any of the buildings gates are closed, call us and we will send in the keys for you).
How do I get to the hotel?
We are located in Rua do Rosário 233, 4050-524 Porto. You can take a taxi, an Uber or we use our private transfer. If you wish to use public transportation, see the information below:
From the airport
Metro: Line E (Estádio do Dragão) exit at Trindade Station
Bus: Lines 601, 602 and 3M (1.00 am – 5.00 am)
From Campanhã Station
Train: São Bento Station (city center)
Metro: Lines A, B, C, E, and F Bus: Line 207
From international road transport terminals: Campo 24 de Agosto
Metro: Lines A, B, C, E and F
Bus: Line 300
Casa da Música Station
Metro: Lines A, B, C, E and F
Bus: Lines 202, 201 and 502
From the Port of Leixões
Metro: Line A (Estádio do Dragão)
Are you far from the city center?
Good news! We are located in the calm part of the city center in a charming and artistic neighborhood where you will be short minutes away from the historic center and the most important monuments.
If you wish to park in ROSA ET AL Townhouse private parking, let the front desk know and they will help you. Parking is subject to availability and a surcharge. Street parking is paid.
What is your cancellation policy?
If you are booking through our website www.rosaetal.com, you can cancel your booking five days before your expected arrival and we will issue a refund. Cancellation after that period will not be refunded. For booking made through other reservation websites, please read their cancellation policy.
When will my credit card be charged? Payments are processed within 48 hours of your booking.
We are traveling with our kids, should we book two suites?
If you are traveling with infants two years old or younger, we can provide you with bedside baby cot. Some of our suites allow an additional single bed. Please read the suites’ specifications.
Can you pick us up from the airport?
Yes, we have our own private transport.